810-658-6476






FAQ

Using Service

Question: What type of computer do I need?

Answer: A computer running at least windows 98 with minimum of 64MB of RAM, 2.0GB Hard Drive and Network Card.

Question: Can I use the service with Apple or Linux?

Answer: Yes, as long as the computer you are using has a network card.

Question: How do I connect to my computer?

Answer: Technician will initially plug cables in and startup the service. It should work automatically when network cable is plugged into the box.

Question:How do I get email?

Answer: Call our office (810-658-6476) or ask technician at time of install and we will setup an email account for you.

Question:How do I add a Static IP address to my service?

Answer: Call our office (810-658-6476) and it will be added for an additional monthly fee. Service is activated immediately after payment is received.

Question:Can I connect more than one computer with the service?

Answer: Yes, you can either purchase a router from us or one of your local stores that carry them. Almost all routers are compatible.
With our service you already have a built in router and only need to purchase a switch which costs less so it would be beneficial to contact our office and speak with a representative. (810-658-1430)

VOIP Service

Question: Can I use my Magic Jack or Vonage with your service?

Answer:Yes, but it may require an upgrade to run service smoothly because VOIP requires faster upload speeds. On some lower plans the service is automatically blocked to not cause problems.

Question:Can I use Skype with your service?

Answer:Yes, but it may require an upgrade to run smoothly. It's best to test it with your currently plan and see how it works before upgrading.

Question:Is there any special configuration that needs to be done to run VOIP service?

Answer:You might have to switch plans for service to work. Our technicians will configure the equipment to work with desired service.

System Requirements

Question: Can I use my Magic Jack or Vonage with your service?

Answer:
Operating System

Microsoft Windows 98 Second Edition or higher or Macintosh-based operating system

64MB Ram, 2.0 GB Free Hard Drive Space, 500 Mhz Processor. (Note: These are minimum requirements and may hinder experience because computer will be slow.)

Ethernet card or USB port (USB/Ethernet adaptor required)

IEEE 802.3 (10base-T) RJ 45Network

IP Ethernet Protocol